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Gaarel's avatar
Gaarel
Rising Scout
7 years ago

Objects interactions and last exception.

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Italiano
How often does the bug occur? Every time (100%)
What is your current game version number? 1.54.120.1020
What expansions, game packs, and stuff packs do you have installed? All except for: Outdoor Retreat, Toddler Stuff, Moschino Stuff, Realm of Magic.
Steps: How can we find the bug ourselves? I don't think this is possible to replicate, because some bugs occur differently for each gamer.
What happens when the bug occurs? Sims (whether using cc/mods or NOT) can't perform the command and come back in a state of "debug" when using TVs/bath soaks and muds/massage table and chair (from Spa Day).
What do you expect to see? I expect to see a fix from the official developers soon, because it seems there is no solution since I've been waiting for months and I pay for these games as much as other gamers, who can enjoy their own games without bugs.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After June 2019 patch.

‌

I've also submitted this question on my own language's HQ (Italian) but no one has found a solution after 3 months yet.

After June's patch, indeed, I have encountered many interactions problems with sims trying to use TVs (the only working interaction is "watch a movie" from Movie Hangout), bath soaks and muds (regular baths and "take a shower" work), massage table and chair. All the interactions are cancelled and my sims are immediately respawned as in a "reset" status. 

It's not a cc/Mods-related issue because I've already tried clearing the cache and starting a new game without cc/mods and the same bugs occur in the same way. So, please, help. I also would like to purchase Island Living and University (when available), but I know there are many other problems coming with the new packs and I really think it's the new patches' fault and I am scared to further upgrade my game to September's one.

Thank you in advance. 

pc

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  • Gaarel's avatar
    Gaarel
    Rising Scout
    7 years ago

    I tried a new game without cc/mods but nothing has changed. Attaching the new last exception (just in case).

    Luckily, I could access CAS and build/buy without any further bug. So, I'll put back my Mods folder and try the resetting...I'm losing hope right now, because if that won't work I really don't know what to do next. 😞

  • Gaarel's avatar
    Gaarel
    Rising Scout
    7 years ago
    @crinrict Oh dear, I've tried and not even resetting has worked for me. Thank you for your time spent trying to help me anyway!
    I still can't understand why, but I'm 100% sure it's June's patch fault. I've never, NEVER, encountered such problems before even using tons of cc. I really don't understand. I'm upset but at least I can still play the game, just I won't be able to watch TV, take soaks and massages. Is it there a way to directly contact the "gurus" or developers?
  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Would you be willing to share your save with me ?

    If so, please zip your saves folder and upload it somewhere like dropbox,, googledrive or OneDrive and PM me the link.

  • Gaarel's avatar
    Gaarel
    Rising Scout
    7 years ago

    @crinrictI'm going to create the ".zip" file with all the saves (the error occurs everywhere but you can use the most recent save). I'll send you the link as soon as I can. Again, thank you for your time.

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    I tested a few of your saves and get no errors.

    Are you sure you didn't put anything back when you tried the factory reset ? Tested on a new save with nothing added back ?

    I'm moving this to tech so someone else can assist you further with troubleshooting as I'm going on a break for a week.

  • Gaarel's avatar
    Gaarel
    Rising Scout
    7 years ago
    @crinrict Yes, I'm sure. Before starting a new game I have removed the Mods folder and disabled cc/mods option in-game. It's strange, but I'm glad to read this, that with the same save files the error does not occur. Thank you for your time, what is the next step then? Do I have to write a PM to someone or something else?
  • Gaarel's avatar
    Gaarel
    Rising Scout
    7 years ago
    @crinrict Oh, sadly I've deleted that file after finding out the resetting method didn't work so, despite not having the time at the moment, I'll try with resetting again and I'll create a brand new file with nothing added as soon as I can today or tomorrow morning.
    Thank you.
  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    @Gaarel Still all good for me. Could you zip your entire user folder and send me the whole thing (the whole SIms folder in documents)

  • Gaarel's avatar
    Gaarel
    Rising Scout
    7 years ago
    @crinrict Do you need the brand new one (after the resetting) or the "backup" one?

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