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Queen_T21
9 months ago

Option to update sims 4 is not showing up

There is not option to update the sims 4. I have repaired the EA app multiple times, I have tried app recovery, and I have restarted the EA multiple times.I have also restarted my computer multiple t...
Queen_T21's avatar
Queen_T21
9 months ago
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@Queen_T21 I have also tried to run the app as an administrator, cleared cache and uninstalled/ reinstalled the EA app and that did not work either.
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GiardiniDiMarzo
Legend
9 months ago
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@Queen_T21 Go to Documents>Electronic Arts>The Sims 4 and open the file GameVersion.txt If the number you see is 1.107.151.1020 your game is already updated.
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    Queen_T21
    9 months ago
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    @GiardiniDiMarzo Hello! Thank you for responding and helping. It looks like my game game has already been updated. But now I have been stuck on the loading screen for more than 10 minutes. It usually takes my game 5 minutes or less to load. How can I fix this?
    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      9 months ago
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      @Queen_T21  Does your game load if you remove the Mods folder?  You don't need to save your progress; this is just for testing.

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        Queen_T21
        9 months ago
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        Yes, my game does load if I take out my mods folder.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,131 PostsLatest Activity: 3 minutes ago
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to update sims 4 is not showing up","id":"message:11825660","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:1735500"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"conversation":{"__ref":"Conversation:conversation:11825660"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11825660"},"body@stripHtml({\"truncateLength\":200})":" There is not option to update the sims 4. I have repaired the EA app multiple times, I have tried app recovery, and I have restarted the EA multiple times.I have also restarted my computer multiple t...","body@stringLength":"230","rawBody":"

There is not option to update the sims 4. I have repaired the EA app multiple times, I have tried app recovery, and I have restarted the EA multiple times.I have also restarted my computer multiple times. How do I fix this?

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There is not option to update the sims 4. I have repaired the EA app multiple times, I have tried app recovery, and I have restarted the EA multiple times.I have also restarted my computer multiple times. How do I fix this?

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4.PNG","filesize":1003867,"contentType":"image/png","url":"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/the-sims-4-technical-issues-pc-en/216843/1/Sims%204.PNG"},"Revision:revision:11825660_1":{"__typename":"Revision","id":"revision:11825660_1","lastEditTime":"2024-06-30T18:42:30.905+01:00"},"ForumReplyMessage:message:11825662":{"__typename":"ForumReplyMessage","id":"message:11825662","conversation":{"__ref":"Conversation:conversation:11825660"},"author":{"__ref":"User:user:257141"},"revisionNum":1,"uid":11825662,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"subject":"Re: Option to update sims 4 is not showing up","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11825662"},"parent":{"__ref":"ForumReplyMessage:message:11825661"},"body":"@Queen_T21 Go to Documents>Electronic Arts>The Sims 4 and open the file GameVersion.txt If the number you see is 1.107.151.1020 your game is already updated.","body@stringLength":"276","rawBody":"@Queen_T21 Go to Documents>Electronic Arts>The Sims 4 and open the file GameVersion.txt If the number you see is 1.107.151.1020 your game is already updated.","kudosSumWeight":0,"repliesCount":5,"postTime":"2024-06-30T21:21:45.713+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11825662_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":564},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCwxMTgyNTY2MywxMTgyNTY2Mw","node":{"__ref":"ForumReplyMessage:message:11825663"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCwxMTgyNTY2MywxMTg3NzY3Nw","node":{"__ref":"ForumReplyMessage:message:11877677"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741758321757":{"__typename":"CachedAsset","id":"theme:customTheme1-1741758321757","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Thank you for responding and helping. It looks like my game game has already been updated. But now I have been stuck on the loading screen for more than 10 minutes. It usually takes my game 5 minutes or less to load. How can I fix this?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-06-30T21:53:22.795+01:00","lastPublishTime":"2024-06-30T21:53:22.795+01:00","metrics":{"__typename":"MessageMetrics","views":535},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11825660/message:11825663","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDM5OjF8aW50LDExODI1NjY0LDExODI1NjY0","node":{"__ref":"ForumReplyMessage:message:11825664"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDM5OjF8aW50LDExODI1NjY0LDExODI1NjY1","node":{"__ref":"ForumReplyMessage:message:11825665"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11825664":{"__typename":"ModerationData","id":"moderation_data:11825664","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11825664":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:257141"},"id":"message:11825664","revisionNum":1,"uid":11825664,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11825663"},"conversation":{"__ref":"Conversation:conversation:11825660"},"subject":"Re: Option to update sims 4 is not showing up","moderationData":{"__ref":"ModerationData:moderation_data:11825664"},"body":"

@Queen_T21 

Try to follow the Solution on this other thread made by another player here and see if your game performance will improve.

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@Queen_T21  Does your game load if you remove the Mods folder?  You don't need to save your progress; this is just for testing.

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Yes, my game does load if I take out my mods folder.

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It’s updated but I don’t have the new stuff for it. 

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