Origin can't find Sims 4

If the game is no longer shows up on your Origin client, please try the following things

• Restart Origin
• Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place
• Make sure it's not under Hidden Games
• Reinstall Origin
• Restart your router/modem,
• Get in touch with a game advisor.

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

so I bought I while back sims 4 and I trued finding it but I couldn't so I gave up and now I wanted to try again so I updated origin, of course logged in and again couldn't fin anything, and no I didn't t find the bar with the hidden games so I a so confused and mad cause I know i have purchased it bc I received a msg saying that some amount of money were extracted from my credit card so it was obvious that i ve bought it and its just not showing up

@DariaNiculescu2

When you log into the account you bought the game on you will find it in the game library in Origin.