Forum Discussion

KarolineACC's avatar
11 years ago

Origin can't find Sims 4

My Sims 4 won't show up in "My Games" on Origin. I played a while back, but it doesn't work now. I've tried to put both CD's in my computer but nothing happens and it is really frustrating as I tried to download Sims 4 again, but it just says "the code has already been used". Please help??

3 Replies

  • If the game is no longer shows up on your Origin client, please try the following things

    • Restart Origin
    • Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place
    • Make sure it's not under Hidden Games
    • Reinstall Origin
    • Restart your router/modem,
    • Get in touch with a game advisor.

    Game advisors can be found through live chat or call-back

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor using the new EA Help page

  • Anonymous's avatar
    Anonymous
    8 years ago

    so I bought I while back sims 4 and I trued finding it but I couldn't so I gave up and now I wanted to try again so I updated origin, of course logged in and again couldn't fin anything, and no I didn't t find the bar with the hidden games so I a so confused and mad cause I know i have purchased it bc I received a msg saying that some amount of money were extracted from my credit card so it was obvious that i ve bought it and its just not showing up