Forum Discussion

KarolineACC's avatar
KarolineACC
11 years ago

Origin can't find Sims 4

My Sims 4 won't show up in "My Games" on Origin. I played a while back, but it doesn't work now. I've tried to put both CD's in my computer but nothing happens and it is really frustrating as I tried...
pc
crinrict's avatar
crinrict
Hero+
11 years ago

If the game is no longer shows up on your Origin client, please try the following things

  • Restart Origin
  • Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place
  • Make sure it's not under Hidden Games
  • Reinstall Origin
  • Restart your router/modem,
  • Get in touch with a game advisor.

Game advisors can be found through live chat or call-back

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page

Anonymous's avatar
Anonymous
8 years ago

so I bought I while back sims 4 and I trued finding it but I couldn't so I gave up and now I wanted to try again so I updated origin, of course logged in and again couldn't fin anything, and no I didn't t find the bar with the hidden games so I a so confused and mad cause I know i have purchased it bc I received a msg saying that some amount of money were extracted from my credit card so it was obvious that i ve bought it and its just not showing up

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago

    @DariaNiculescu2

    When you log into the account you bought the game on you will find it in the game library in Origin.

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