@mrsblackrainbow Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know what antivirus program you use.
Time of this report: 3/12/2021, 09:20:22
Machine name: INTELLECT-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.190612-0600)
Language: Czech (Regional Setting: Czech)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: G41MT-D3
BIOS: Award Modular BIOS v6.00PG
Processor: Pentium(R) Dual-Core CPU E5700 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory: 3072MB RAM
Available OS Memory: 3070MB RAM
Page File: 3378MB used, 2761MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
i hope this is what you asked for.... Also Im using CC cleaner, and Avast free antivirus but i usually turn off this one
@mrsblackrainbow Try changing these settings for Avast:
https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html
If that doesn't help though, I'd need to see the entire dxdiag, as in, click "Save all information," save the text file to the desktop, and attach it to a post.
Since your computer runs Windows 7, I'd also need to see any relevant entries from the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. (Today is all the way on the right.)
For any errors that mention Sims 4 or Origin, or any that happened at precisely the time you tried to launch the game, double-click on the entry and copy the information provided. If there are only a couple of errors, you can just paste the info into a reply; if there are a lot of them, please paste them into a text document and attach it to a post here.
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