@Melantic
This problem has been tricky for us to figure out. If you're willing to help us diagnose why this is happening, please follow these steps:
- Open Origin
- Select "Origin Error Reporter" from the Help menu bar option.
or, if your Origin application won't launch:
- Locate your Origin installation directory (probably C:\Program Files (x86)\Origin).
- Run OriginER.exe.
- For 'Type of Error', select "Installing Games from Discs"
- Leave 'Customer Support Ticket Number' blank.
- In the text box, you can just write something like "Can't install from discs"
- Check the box if you agree (you can read what information we will collect here http://download.dm.origin.com/oer/en_US.html)
- Click "Send Report"
- Once the report finishes, copy your Report ID and paste it into a reply to this message so that we can investigate your report immediately.
Could you also let us know if you're running any type of anti-virus program or other anti-malware software?
Possible solution: One thing we've heard that has helped some users resolve this specific problem is to uninstall the current version of Origin, and then re-install it using this version: https://download.dm.origin.com/origin/live/OriginSetup.exe
