Forum Discussion

Anonymous's avatar
Anonymous
10 years ago

Origin isn't letting me buy expansion pack

Origin is isn't letting me proceed to checkout with the expansion pack I want to buy for over a month now! please help i really want to buy the expansion pack!!!!!!!

7 Replies

  • For issues with purchasing, it's best to contact a game advisor

    Game advisors can be found through live chat or call-back

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor using the new EA Help page

  • This happened to me. If your problem is an error message, restart your modem by unplugging it for one minute. Plug it back in and you should get a new ip address so go to the origin website and make sure to update the credit card. This should work.
  • Anonymous's avatar
    Anonymous
    7 years ago
    My problem wasn’t an error message, i was on the checkout but I couldn’t click the pay button
  • I know right! I keep trying to add it to my cart but it keeps saying warning, there is an issue. Come back later. ???

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago
    Hi @slothsloth09,

    Sorry to hear you're having trouble with buying expansion packs. Could you open a new thread and add some details like what happens when you try and what troubleshooting steps you've tried so far? In the meantime I'll lock this thread as it's an oldie.

    Thanks,

    EA_Lanna