@GordonBFreeman82 Try doing a clean uninstall and reinstall of Origin:
- Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Clear Origin's cache.
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Origin from the list, and click Uninstall.
- When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders." Select all of them except for the "Origin Games" folder, if it appears. (This is where Sims 4 and other Origin games are installed by default.) Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
If this doesn't help, please open your Origin game library, right-click on the Sims 4 icon, and take a screenshot of the options you see. Please also let me know whether your game is from Origin or Steam.
Community Manager
