Forum Discussion

9 years ago

Solved

Origin uninstalled itself and now I have trouble reinstalling it

I went to open Sims 4 and the Origin screen popped up as usual. However, as it usually minimizes and launches the game, this time it popped up a second time, so I knew something was wrong. I assumed it was about to update itself, but no. It tells me that Origin is not installed and that I need it in order to play the game. This baffled me, as I have not touched the Origin folder since I first downloaded it when I bought Sims 4. So, I thought I would go to my "Apps and Features" and uninstall it and just download it through my Chrome browser and reinstall it. Quick fix.

I was wrong.

It shows up in my "Apps and Features," but as I click the Uninstall button, it tells me that "UninstallOrigin.exe" is not found. Okay. So I go to the Origin website and just redownload Origin Setup. This takes a good 7 minutes and, when it finally finishes downloading, I click on the icon in my downloads folder to begin installing Origin. The Origin screen pops up and starts installing Origin. The "Did You Know" section tells me lies about how "really, really fast" Origin downloads are, but that is a grievance for another time. Then, near the end of the installation, it stops and says "Whoops- the installer encountered an error. Please quit the installation and try again. You'll be up and running in no time." More lies. Because I tried again, and the same thing came up.

I don't know what to do.

Kreeture19
9 years ago
@roberta591 Thank you for your help, but the problem seems to have fixed itself. My computer updated last night and perhaps that had something to do with it. I just tried reinstalling Origin and it finally worked. I just wish I knew what happened so I will be more knowledgeable next time. Again, I really appreciate your help!

11 Replies

roberta591
Hero (Retired)
7 years ago
@willdia0327 Origin probably didn't "uninstall" but more then likely got damaged. Did you try a registry cleaner like ccleaner (there is a free version). Clean the registry and try an install. Does Origin appear in the control panel - programs and features? If so try to uninstall from there. Main reasons to look for 1 - you installed something that corrupted Origin files. 2 - Your storage is low on your system device (C🙂. 3 - Are you using a third party antivirus, that may be blocking some of Origin's files files. 4 - your computer has a virus, although virus;s usually don't attack one particular program. 5- your main storage device may be going bad. Really need you to post your computer's dxdiag to eliminate possible issues. Because there are so many things that could cause this. The reason you can't reinstall Origin is your computer mayh think it's still installed and won't run because it is corrupt. If Origin is just damaged you'll have to uninstall as much as you can untill the operating system can't find it anymore. Cleaning the registry is a good start but that may only let you reinstall Origin now and may not fix the why there is an issue. Are you having any other issues?