I am fully aware Origin was not designed to run on Win10 BUT it has been years, YEARS! This issue should have been fixed ages ago rather than the consumer needing to go out their way to fix your issu...
@byers2791 First of all, you'll get better performance if you plug your monitor directly into the graphics card rather than the motherboard. This is a diagram I like to borrow from someone else:
For the issue itself, the driver for your graphics card is from 2018, and it's crashing and bringing Sims 4 down with it. It's easy enough to install a newer driver—just download the latest version from Nvidia:
Run it as an admin: right-click on the download and select "Run as administrator." Select the custom route and the option to "perform a clean install." Restart your computer afterwards.
@byers2791 Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.
If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. Don't add anything to this folder yet; just see whether you can get far enough to start a new save.
If you still get a white screen, please run a dxdiag and attach it to a post.
I have this problem, too. I tried everything that was suggested as far as I understood it ... I'm from Germany 😕 However, I attached my DxDiag-file, maybe you can help me out. I have been waiting to play SIMS4 again for some years and I am quite frustrated now. Yesterday, after I had installed the game, everything was fine. It was just this morning that it suddenly didn't work anymore.
@HeikeJ1964 Your dxdiag lists a couple of errors related to the graphics driver as well as some other more generic Windows errors. Please start by running a couple of basic checks on your Windows system files:
Hit Windows key-X
Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
The system will start validating soon. If it throws an error, please list it here
After it reaches 100%, hit Windows key-X again
Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
Post the message you receive here
Restart your computer afterwards
If sfc reports that it found corrupt files and was unable to repair some of them, please stop here and let me know. Otherwise, test the game. If it still won't run, the next step is to do a clean uninstall and reinstall of your graphics driver. Download Display Driver Uninstaller from here:
[If you're having trouble following the instructions below, you can find an excellent German guide here. You'll still use the above downloads.]
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Intel if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe as an admin: right-click on the download and select "Run as administrator." Restart again after the install is complete.
Test the game, and if it still won't open, please post a new dxdiag. Please also let me know what antivirus you use.
