Forum Discussion
kreatora
6 years agoHero (Retired)
@princessshigh
To check if is it really your old account you need to use your e-mail address instead of your nickname. The same mail address you have used when you had created an account first time.
If it will not work you need to contact the EA adviser.
https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical
Choose "Manage my account" then "Find a missing game" options
I don't work for EA
To check if is it really your old account you need to use your e-mail address instead of your nickname. The same mail address you have used when you had created an account first time.
If it will not work you need to contact the EA adviser.
https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical
Choose "Manage my account" then "Find a missing game" options
I don't work for EA