I have had the same issues as the fellow players (since purchasing the new kits) I have done everything that was suggested from the EA help website, troubleshooting guide, community help forms and also after talking to someone from EA (through the chatbot) I'm still unable to play the sims 4. As in; after updating, repairing, uninstalling, reinstalling, creating new save files, creating new file locations, clearing all cache, removing all mods, re-downloading every pack and kit individually and after sending 3 very detailed forms, I can't access ANY sims pack/kit. I can only use base game... I also have the same issues as other's that it shows "in-collection" and that all packs/kits are downloaded and installed, yet I cant play them! I have also tried re-downloading just one pack and tried to play sims base with one of the packs (ex: base + pets) and I can't access the pack content just the base game content. I have also tried to play the sims with no packs/kits just base game with mods and same thing, however instead of the mods tab being unclickable, it just doesn't show the custom content icon at all, just the unlockable tab/icon. I have also tried uninstalling origin and reinstalling it in a new file location and the game still will not show the packs/kits. I have also tried uninstalling/reinstalling the EA app and the same thing, can't play any packs/kits even though it shows they are in my-collection... So now I play the waiting game :')
@GypsyHeart4ever and @TooTallTori Please try reinstalling Origin and downloading your content from there. You can find a download link for Origin in this thread:
Thanks but I have tried reinstalling origin and redownloading from origin and it still won't show any packs/kits, just base game content.
@GypsyHeart4ever Which packs or kits aren't showing up? Are you sure you're only seeing base game content, or is there content from a few packs as well (and just not the new ones)? And is Origin running in offline mode? You'd see a notification in the upper-right corner of the Origin window.
Please list your game version as well. Load the game to the Main Menu, where you can choose to load a save or start a new one, and look along the bottom of the screen or in the lower-right area. Please list the entire version number, i.e. 1.xx.xxx.xxxx.
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