I had uninstalled my sims 4 to play another game, and after a week tried reinstalling, but my ea says that that I dont own any of them?? and it also reset my hours I'd played, I had 32 addon's so its REALLY freaking me out that its all just entirely gone. Please help.
You need to log into the EA account that you have these on. It appears that you are logged into another account.
Community ManagerHello 1r7891oinkec
If your game library isn't showing your add-ons in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.
Please also check your Order History in the EA app- if your Order History is showing as blank and you're not seeing any previous purchases you've made here, this is another way to verify that you're currently logging into the app with the incorrect login details.
I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.
The thing is, is that I clearly have not logged into the wrong account, I still have all of my saves.
UPDATE:
Found the issue, I just had to log out then log back in.
Community Manager
