Update: 48 hours later, pack is finally showing as owned and I was able to download it! Very weird bug but I'm glad it resolved itself
@meowimmakitty The packs showing as buyable in the EA App might be a temporary glitch. Try clearing the EA App's cache and restarting your computer.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Do the packs show under Manage Add-ons? If so, try downloading them from there, or let me know if they're already installed. There is a current issue with the Download button not working, and a different one with packs showing as installed but not loading in-game.
Yes, I tried that before and just tried it again almost 24 hours later with no luck unfortunately. It does not show in manage add-ons at all either. The other pack does show there and in-game but not Spa Day.
@meowimmakitty Please contact EA customer support and ask about the status of the code for Spa Day. I strongly recommend live chat rather than email. If you're having trouble finding the option, try this link:
Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.
Unfortunately, they have been no help. I've been going back and forth with them multiple times, explaining my issue with screenshots and detailing what I've done but they do not seem to understand my issue is that I cannot install the packs that are shown as owned in game but not shown as owned on their launcher. I've messaged them on Twitter as well with no response. I'm going to put the screenshots I took for support in here and pray that someone from EA sees it and can make sure the issue is reported for me because chat and email both have been no help. ☹️ Incredibly frustrating to put so much money and time into a game only to have such a poor experience when something goes even slightly wrong. I appreciate you trying to help.
Update: 48 hours later, pack is finally showing as owned and I was able to download it! Very weird bug but I'm glad it resolved itself
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