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nobreadzone's avatar
nobreadzone
Newcomer
24 hours ago

Packs not loading into game

i’ve just downloaded sims onto my new computer and it is showing that some of my packs have a steam icon beside and some don’t. the ones that don’t have this steam icon are showing up as if i could use them but aren’t working in build mode and have a red X as i try to click on it to grab.

i’ve uninstalled and reinstalled sims on steam, and also uninstalled and reinstalled the ea app from my computer- still no fix. 

1 Reply

  • nobreadzone​  Please do a clean uninstall of Sims 4 and the EA App, as described here:

    📓[GUIDE] [PC] How to Clean-uninstall Sims 4 | EA Forums - 12636503

    It's not necessary to uninstall Steam itself.  You'll need to reinstall the game through Steam, and the default location is fine, but you can create a new Steam library if you want and install Sims 4 there instead.  If you own any packs directly through the EA App, you can install those afterwards; click Sims 4 > Manage > Manage add-ons to see the option.