Forum Discussion

crymoolems's avatar
2 years ago
Solved

packs uninstalled sims 4

Suddenly my game is saying three packs need to be downloaded, but it gets stuck in download preparing. any new pack purchased or game are easily downloaded. However, Snowy escape, Dine Out, and Spook...
  • EA_Solaire's avatar
    2 years ago

    Hi there @crymoolems,

    This sounds like something the live support team will need to investigate further with you, there may be some issues with your entitlements for these expansions that we're not able to check on over the forums as we can't access your specific account details here. 

    Please contact live support from the help site here so they can review your account and see what's going on with your DLC. If you have any issues contacting live support from the help site, you can let me know! 

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