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EffieSims's avatar
EffieSims
2 years ago
Solved

Paid for a pack but it crashed and wants me to repurchase

I just paid for the LoveStruck EP and set my payment to Klarna over 3 months. Hit verify on Klarna, got the successful purchase notification and email and now it says there was an issue and I need to...
pc
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @EffieSims,

    Are you able to check your Order History page to see if the purchase is listed as complete, or if it's still pending?

    If you're just seeing a single complete order you should be all set, however if you're seeing multiple orders please reach out to support so they can make sure the second is canceled and/or refunded as necessary.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @EffieSims,

Are you able to check your Order History page to see if the purchase is listed as complete, or if it's still pending?

If you're just seeing a single complete order you should be all set, however if you're seeing multiple orders please reach out to support so they can make sure the second is canceled and/or refunded as necessary.

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