If you move your mouse over the game> click on the little "i" > scroll down> you should see all your expansion packs and stuff packs in there.
@GoderisLieselot moved to the Sims 4 forums
@Phantomlover1717 or @pekesims please and thank you in advance
@GoderisLieselot I think the best you can do is to contact EA's official support. You have the email saying you have paid for it, so you shouldn't have any problem with them.
What @pekesims said with proof of purchase of course.
EDIT: *forgetting words all over the place* *edited twice already*
Wait it doesn't give you an option to buy in 'my games'.
- Go to the 'my games' tab in Origin.
- Hover over your 'The Sims 4'.
You'll see a little screen come up with an 'i' and a 'play/download/install' button.
- Click on the 'i', you'll be taken to a different screen.
- Scroll a bit down and there you'll see all your expansions, game packs and stuff packs.
Make sure you do that.
If it's really not there, you need to go to paypal.com and check if the game was bought.
Make a screenshot of your payment page, and contact EA:
http://help.ea.com/en/contact-us/new/
If you don't see it in PayPal, you never bought the game.
Community Manager
