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@juliackennedy Sorry for the late reply; I ran out of time last night. Your minidumps don't show anything that wasn't already clear from the BSOD codes: DirectX is crashing, which takes the rest of the system down with it. Try reinstalling DX9, which Sims 4 uses. You don't need to uninstall anything; just download the installer from Microsoft and run it, then restart your computer before playing.
https://www.microsoft.com/en-US/download/details.aspx?id=8109
If that doesn't help, let me know, and I'll get a second opinion.
@puzzlezaddict Hey thanks for the response! The link you gave is actually leading to a 404 error. Is there somewhere else I can download it?
- puzzlezaddict5 years agoHero+
@juliackennedy Yeah, for some reason, Microsoft just took down the link maybe a week ago. There are plenty of sketchy websites that will offer a DX9 download; don't use those. This one is trusted enough to be allowed as an outside link on this site:
https://www.sereby.org/site/All%20in%20One%20Runtimes&lang=en
Click Downloads at the top of the screen, and you'll be able to select DX9 as a standalone download. (You don't need to donate to the site; just click the Download button when you see it.) The file comes in .7z format, so you'll need a tool like 7-Zip (also free) to extract it if you don't already have one.
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