I haven't yet tried to play Sims to test my computer. I have updated some drivers-I had 19 yesterday, 17 earlier today, and after using a different upgrade tool (Recommonded by Dad) to update at least 9 drivers- the Easy Driver said I still have 12 drivers still need updating. Anyway using the other tool (Boost Driver)-when it started to shut down I had the problem I been having for awhile (ie: computer freezes up and I can't use any of the normal methods of shutting down). I was able to use the power button to shut it off.. I included the newest DxDiag
Hi @Madamelee
excerpt from answer via pm a while ago.. (though you did continue to pm me) 🤔
17/08/2020
Hi, sorry to hear you're still having issues, however I cannot help via pm.
1: for your Origin reply problem: (not being able to reply to threads, etc)edit: glad you seem to have fixed this
- Go here: https://help.ea.com/en/contact-us/#
- Log in (top right corner) with Origin credentials
- Click on Sims 4, then follow by choosing PC, technical problem, then select contact option
- On the next page click on + by the chat option, fill what's necessary so EA support will contact you through chat
or see more details here: https://answers.ea.com/t5/EA-General-Questions/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-p...
2: For your pc issue, I'd suggest taking your pc to a local technician, most offer a free quote.
Additional from my pm:
3: I see a pc tech at least once a year, to ensure my pc is running well (I give it a hard time, huge amount of games, and video / art editing apps etc) it's a 2014 Alienware 17, this 'service' does not cost much, as it is like a tune up for a car, imo.
4: Also, a Windows update caused many a lot of problems a short time ago.. I had to have a tech update it past the older version, as it kept not 'updating' etc, this was a difficult update for many, and if you search on a search engine, you'll see what I mean. (I think it was the windows 1909, but no idea it this issue is connected).
5: Glad your mouse is working again, yes.. DriverEasy is easiest to work with, via the paid version unfortunately, then it updates them all on the go, otherwise, at least it tells you which ones you need to update.
5: I'll leave the issue with @puzzlezaddict, as he has more technical information.
All the best, and I hope you sort out your issue. Which is more pc related than your game, it sounds to me.
Sasha.
Community Manager
