I had posted an entire thread but it didn't seem to get posted or did the site delete it? Yesterday after posting the log I discovered in the tray folder that there was media (video) files and one save folder- could it be causing problems?
Anyway I haven't played on August 29th, and I have tried a million different things between May and now- I started having problems in May and its just gotten worse I updated Windows several times, I have tried playing with and without mods, even enabling a pack I have disabled.. still the same result has happened- PC freezes up. I checked with the CP "scanfrow" method, Window's memory check, etc. In the last 2 weeks I have a new mouse but still have the same problem. When I had a similar problem (computer freezes up) I would be to use I think the Crtl+Alt+Delete.. I would also blame the heat outside but this time the computer freezes up it doesn't matter what its like outside- same result happens. except for the Sims game itself the only other thing I have running is origin (since you can't get the Sims to play without the origin) and I tried lowering settings, doing a million other suggestions. I even have a fan on and off and still computer freezes up
PS. if we wanted to use compressed air to vacuum the computer would we need to unscrew the tower's back? I mean the computer is from 2014- but except for a couple of times it hasn't been vacuumed underneath the desk in awhile- so could that be the problem?
When someone had a simliar problem last year they were able to fix it via the Registry but I don't want to fiddle around too much with that.
It just this only started to be a problem for me about May 17 this time, and it seems to get worse but then it's just me
But it's just until it became a major problem of sorts in May I was still able to play for hours without it causing issues unless it was humid outside
Oh it only has happened a couple of times when I wasn't playing Sims 4.. but mostly happens when I'm playing Sims 4
@Madamelee I honestly don't know why your computer is freezing, which is why I was hoping an hwinfo log would give some more information. If you want to clean it, that's a good idea, and it should be done regularly anyway. Compressed air, for blowing dust off the internal components, is useful, but vacuuming runs the risk of dislodging and removing some small part of the motherboard.
I don't know what your computer looks like, but in general, to clean a desktop, you'd lay it on its side and remove the front side panel, then have a look inside. You may need to remove the fans as well in order to clean them thoroughly. And it's definitely a good idea to vacuum the floor underneath and around where the computer normally sits.
Please don't try to play with the fan off. Computer hardware generates a lot of heat when running even a moderately demanding game, and if that heat isn't dissipated, the hardware can easily overheat and cause a shutdown, or even be damaged as a result. One of the things hwinfo measures is internal temperatures, so it should be clear from a log whether any component is overheating.
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