@puzzlezaddict I had done a memory diagnostic on August 24th.. I hadn't thought about uploading the results.. until you told me to do, so I just did (should I re-do it today just to double check?)
PS: how big does the memory/USB stick have to be for the Mem tool?
I haven't used memory86test yet but i did check a theory I have.. and uninstalled and re-installed Sims 4 and all the packs I have. I booted up the computer and using an EA sims only, I got from 20mins down to 07:13mins before it acted up.. So I guess its a RAM issue
@Madamelee This may be a RAM issue, but it could also still be an issue with the motherboard, or the processor, or perhaps something else that hasn't been showing up on the tests. I think at this point, it's probably best for you to take the computer to a shop to get it checked out. There's only so much we can do over the internet, both in terms of tests you can run and in terms of the tools available to measure. A computer shop could test each component individually fairly quickly and at the very least tell you which one isn't working properly.
I need to test the RAM for the computer but I have the application ready but when I shut down and restart my computer it goes automatically to the desktop and it doesn't normally does that- and I need to get to the bootdrive in order to test my RAM
@Madamelee You may need to boot into BIOS first to set your computer to boot from the USB, or you might be able to bring up a boot menu while the computer is restarting. Please see these instructions:
i'm still figuring out how to test RAM but I can get into the boot menu but I don't see the USB drive-it's just "J" and I have 3 boot menus to choose one- and as far as I can tell none of them look correctly.
@Madamelee I'm sorry, I have no idea what to tell you without being able to see what you're seeing. If it's any help though, drives C and D are internal, and drive E is a DVD drive. So if there's exactly one other option listed that's none of those three, that's the USB. Make sure you don't have any other USB devices plugged in though.
