Forum Discussion

Moudschegiechn's avatar
Moudschegiechn
5 years ago
Solved

PC randomly shuts down

As the title says my PC randomly shuts down while playing Sims 4. This can happen after 30 mins or 4 hours. There is no pattern to it or any sign of warning. One minute I'm playing and next my pc shu...
pc
  • holger1405's avatar
    holger1405
    5 years ago

    @Moudschegiechn 

    The game PC crashed again at the end of this file?

    You don't get a Blue screen of dead, the PC is just crashing?

    Your 12v rail gets to 11.8V at the end of your log, that is much lower as it should be.

    All in all I would say much points to a issue with the PSU, but defect capacitors on the Motherboard could also be the problem. 
    Or in other words, there is no way to be sure about such a problem when troubleshot over the Internet.


    Can you test with a different PSU, from a friend or relative?

Moudschegiechn's avatar
Moudschegiechn
5 years ago

@crinrict Only an optional one (Advanced Micro Devices) which I am downloading right now. When the shutting down started I suspected it might be because of the latest Windows updates and rolled one version back. Though after that didn't make a difference I installed all updates again. Could the failures be because of that?

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @Moudschegiechn If the whole PC shuts down, I'm suspecting more some hardware issue but want to rule out other causes first, especially since Sims is the only game you have issues with.

    Have you run any hardware tests yet ?
    • Moudschegiechn's avatar
      Moudschegiechn
      5 years ago

      @crinrict I fear that too but then again with SIms you never know. Regarding Hardeware tests I've let the monitoring thingy run which gives me some stats regarding ram + the graphics card. And I looked into the PC if it's too dusty (it's not) or if any of the fans is not working properly (they are). I don't know what other tests I could though I'm more than happy to do whatever I can to find the culprit.

      • holger1405's avatar
        holger1405
        Hero+
        5 years ago

        @Moudschegiechn 

        Thanks for tagging @crinrict !

        What power supply do you use (model and manufacturer) and how old is it?

        I also would like to know what is going on inside your system. 

        • Download hwinfo64 (The green button) > Install and execute the program > Sensors only. 
        • Click on the sheet with the green cross (logging) > give the file a name and save it to a place of your choice. 
        • Wait 5 Minutes > Start TS4> Play until the system crashes > Stop the hwinfo logging (the sheet again)
        • Rename the Log to > ">your name for the file<.CSV.txt"
        • Upload the Log file here as you did with the DxDiag.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,477 PostsLatest Activity: 15 minutes ago