Persistent video card error [0e6d1221:1df4e8dc:0000012d:912c9c10]
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.110.265.1030
What expansions, game packs, and stuff packs do you have installed? All except two or three kits.
Steps: How can we find the bug ourselves? I do not know.
What happens when the bug occurs? After a minute or so playing, the screen goes white and the game is unresponsive. When I end the game through task manager and try to open it again, it gives the error message: "Unable to start: Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed. [0e6d1221:1df4e8dc:0000012d:912c9c10]" After that I get the blue screen and my PC restarts itself.
What do you expect to see? My game working smoothly.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No
I have:
- tried the game in normal mode, fully windowed and windowed
- repaired my game
- tried the windows 8 compatibility mode
- modified my graphics card settings to prefer maximum performance
- reinstalled the game three times
- updated windows
- uninstalled NVIDIA driver and reinstalled it
- ...and finally today reset my whole computer
Nothing has helped. In fact, after today the blue screen seems to appear even faster, and I haven't even brought back my trayfiles or saves, so the game is pristine. The problem began before the latest update and continued after the update. A few days before the first occurance my Reaper Reward thingy stopped working, if that means anything. I work full time so I have not had too much time to try all the fixes which is why I am only now reporting this.
Playing The Sims is my lifeline, I have played for few years now, and I have already bought the Life and Death pack in advance. I am mortified (yes I said it) about this.
I have no other games installed (never have), and I use this specific PC only to play The Sims 4 and to watch YouTube.
I am by no means a tech savvy but I have really tried everything my layman brain could think of. Could you please help me?
Here is the info of my PC:
Operating System: Windows 11 Home 64-bit (10.0, Build 22631)
Language: English (Regional Setting: English)
System Manufacturer: Razer
System Model: Blade Pro 17 (Early 2021) - RZ09-0368
BIOS: 1.01
Processor: Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz (16 CPUs), ~2.3GHz
Memory: 16384MB RAM
Page file: 8161MB used, 11028MB available
DirectX Version: DirectX 12
Name: NVIDIA GeForce RTX 3060 Laptop GPU
Manufacturer: NVIDIA
Chip Type: NVIDIA GeForce RTX 3060 Laptop GPU
DAC Type: Integrated RAMDAC
Device Type: Full Display Device
Approx. Total Memory: 14119 MB
Display Memory 5996 MB
Shared Memory: 8123 MB
DirectX Features
DirectDraw Acceleration:
Direct3D Acceleration:
AGP Texture Acceleration:
DirectX 12 Ultimate: Enabled
Enabled
Enabled
Enabled