Pet taken away after adopting

@blueba100Do you get a pop up asking you to confirm the adoption process? Do they hug (large dogs only)? Any vfx? Moodlets? Relationship/Reputation gain?

Or even better a "Name your newly adopted pet!" dialog?

I get the pop up to confirm the adoption and asking to name the pet. They did hug the dog and there is the animation when they hug. The sim has the moodlet a dog to call my own (from adopting a dog) and there is a relationship with it.

It happens all the time. An apartment it’s in culpepper apartments. But I did try to adopt in a house on a different saved game. And they are normal sims.

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.