pink and white lines!

Card name: Intel(R) HD Graphics Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics (Core i3)

Final Retail Driver Date/Size: 6/24/2010

Core(TM) i3 CPU M 380 

Drivers:

https://downloadcenter.intel.com/default.aspx

I think there are it.

Exe version:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22521

Zip version:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22520

Why you might need the zip version is it gives you guff about "must use HP/Dell/whoever drivers"... then you extract and force those bad boys on after uninstalling current ones, restarting, going to devicemanager and force them on.   Reason for this is because whoever made the laptop probably has drivers years old never updated since the laptop was current.

My eyes went blind trying read through that formatting... I didn't check to see if you have a dedicated card.. if you do you need to Update the drivers to that.

Specifically nVidia cards because many have "Optimus" which means it's switchable graphics between Intel and nVidia for power savings mostly.

Download their newest drivers and force the game to "High Performance"

http://imgur.com/a/6KJBH#87BGUaE
(Example of BF:H   replace with Sims4; it's the same difference)

nVidia Control Panel -> 3D Settings -> Program Settings -> Add Program (Sims4) -> High Performance Processor

AMD cards call it "Switchable Graphics" for someone who has AMD laptops.  Not relevelent directly to this conversation I suppose.

*EDIT*

I went to look... it's Sony... oh man... I think there is extra trouble there if memory serves right... I think they had some really funky driver protection... Hope the above works for you Kitty.

*edit2* 

I went to look for a second GPU but the DXdiag didn't go down that far... if it was there it'd be way down and hard to spot.