Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

Pink/blue blur in create a sim

I got the Sims4 for Christmas from my husband. I immediately installed it and was excited to play, but lo and behold, I opened the create a sim and there were mostly pink/blue diagonal lines going haywire all around the screen. Occasionally it would just create boxes everywhere where I can't see anything. It looked almost like a spotlight. What can I do to fix it? Both of my video drivers are up to date. I went ahead and ran my diagostic so hopefully someone will be able to help!

Spoiler
------------------
System Information
------------------
Time of this report: 12/25/2014, 14:56:13
Machine name: JENS-LAPTOP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP ENVY 14 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz (4 CPUs), ~2.5GHz
Memory: 4096MB RAM
Available OS Memory: 3894MB RAM
Page File: 3004MB used, 4780MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Mobility Radeon HD 5650
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68C1)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68C1&SUBSYS_1436103C&REV_00
Display Memory: 2705 MB
Dedicated Memory: 1014 MB
Shared Memory: 1690 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD02B6
Native Mode: 1366 x 768(p) (59.636Hz)
Output Type: Internal
Driver Name: atiu9p64.dll,atiuxp64.dll,atiuxp64.dll,atiu9pag,atiuxpag,atiuxpag,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0001.6143 (English)
Driver Version: 8.771.1.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/20/2011 13:12:12, 37376 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2B81-11CF-7364-3734A1C2C535}
Vendor ID: 0x1002
Device ID: 0x68C1
SubSys ID: 0x1436103C
Revision ID: 0x0000
Driver Strong Name: oem26.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan_PXAI:8.771.1.0😛ci\ven_1002&dev_68c1&subsys_1436103c
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers and Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1436&REV_1004
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6289.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/3/2010 01:00:18, 515584 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Independent Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1436&REV_1004
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6289.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/3/2010 01:00:18, 515584 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Integrated Microphone Array (IDT High Definition Audio CODEC)
Default Sound Capture: Yes
Default Voice Capture: No
Driver Name: stwrt64.sys
Driver Version: 6.10.6289.0000 (English)
Driver Attributes: Final Retail
Date and Size: 7/3/2010 01:00:18, 515584 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Headset Mic (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: Yes
Driver Name: stwrt64.sys
Driver Version: 6.10.6289.0000 (English)
Driver Attributes: Final Retail
Date and Size: 7/3/2010 01:00:18, 515584 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Stereo Mix (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: stwrt64.sys
Driver Version: 6.10.6289.0000 (English)
Driver Attributes: Final Retail
Date and Size: 7/3/2010 01:00:18, 515584 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3B3C
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0020
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn1e2a
| Upper Filters: SynTP
| Service: i8042prt
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 287.2 GB
Total Space: 584.4 GB
File System: NTFS
Model: SAMSUNG HM640JJ

Drive: D:
Free Space: 3.8 GB
Total Space: 25.8 GB
File System: NTFS
Model: SAMSUNG HM640JJ

Drive: F:
Free Space: 0.1 GB
Total Space: 0.1 GB
File System: FAT32
Model: SAMSUNG HM640JJ

Drive: Q:
Model: n/a

Drive: E:
Model: hp DVDRAM GS20N
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) processor DRAM Controller - 0044
Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_1436103C&REV_02\3&11583659&0&00
Driver: n/a

Name: Reserved - 2D12
Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_1436103C&REV_05\3&4F11E61&0&12
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_1436103C&REV_05\3&11583659&0&E0
Driver: n/a

Name: QPI Physical 0 - 2D11
Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_1436103C&REV_05\3&4F11E61&0&11
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_1436103C&REV_05\3&11583659&0&D0
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA60&SUBSYS_1436103C&REV_00\4&3CBEAED&0&0108
Driver: n/a

Name: QPI Link 0 - 2D10
Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_1436103C&REV_05\3&4F11E61&0&10
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_1436103C&REV_05\3&11583659&0&E8
Driver: n/a

Name: QuickPath Architecture System Address Decoder - 2D01
Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_1436103C&REV_05\3&4F11E61&0&01
Driver: n/a

Name: ATI Mobility Radeon HD 5650
Device ID: PCI\VEN_1002&DEV_68C1&SUBSYS_1436103C&REV_00\4&3CBEAED&0&0008
Driver: n/a

Name: Intel(R) Turbo Boost Technology Driver
Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_1436103C&REV_05\3&11583659&0&FE
Driver: n/a

Name: QuickPath Architecture Generic Non-core Registers - 2C62
Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_1436103C&REV_05\3&4F11E61&0&00
Driver: n/a

Name: Intel(R) Centrino(R) Advanced-N 6200 AGN
Device ID: PCI\VEN_8086&DEV_4239&SUBSYS_13118086&REV_35\4&868B5B4&0&00E1
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_1436103C&REV_05\3&11583659&0&FB
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 2448
Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_1436103C&REV_A5\3&11583659&0&F0
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_1436103C&REV_06\3&11583659&0&B0
Driver: n/a

Name: Intel(R) 5 Series 4 Port SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_1436103C&REV_05\3&11583659&0&FA
Driver: n/a

Name: Intel(R) HD Graphics
Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_1436103C&REV_02\3&11583659&0&10
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_1436103C&REV_05\3&11583659&0&D8
Driver: n/a

Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09
Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_1436103C&REV_05\3&11583659&0&F8
Driver: n/a

Name: Intel(R) processor PCI Express Root Port - 0045
Device ID: PCI\VEN_8086&DEV_0045&SUBSYS_1436103C&REV_02\3&11583659&0&08
Driver: n/a

Name: Reserved - 2D13
Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_1436103C&REV_05\3&4F11E61&0&13
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_1436103C&REV_05\3&11583659&0&E1
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
QuickTime Audio Decoder Filter,0x00600800,1,1,gzHF330.ddc,1.01.0000.0017
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
QuickTime Video Decoder Filter,0x00600800,1,1,mtw178.ddc,1.01.0000.0017
WMV9 Advanced Profile Decoder,0x00600800,1,1,wvc1dmod.dll,10.00.0000.1218
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
CyberLink Audio Decoder (HP),0x00201000,1,1,Claud.ax,8.04.0000.2822
MSDVD Audio Wizard (HP),0x00200001,1,1,CLAudWizard.ax,1.00.0000.4414
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226
ATI Ticker,0x00200000,0,1,Ticker.ax,
CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314
CyberLink Line21 Decoder Filter (HP),0x00200000,0,2,CLLine21.ax,4.00.0000.10324
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18526
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18526
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18526
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18526
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18526
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18526
CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328
P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18526
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18526
CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030
Cyberlink SubTitle(HP),0x00200000,2,1,CLSubTitle.ax,1.00.0001.7222
CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307
CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301
CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18526
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18526
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18611
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18526
MainConcept (Adobe2) MPEG Demultiplexer,0x00800100,1,2,ad2mpgdmx.ax,
SmartSound Soundtrack,0x00400000,0,1,DirectQX.dll,3.00.0009.0000
SmartSound SDS Reader,0x00400000,0,1,SDSReader.dll,3.00.0009.0000
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18526
CyberLink Audio Effect (HP),0x00200000,1,1,ClAudFx.ax,6.00.0000.7209
MainConcept (Adobe2) AVC/H.264 Video Encoder,0x00200000,1,1,ad2h264ve.ax,
CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
MainConcept (Adobe2) MPEG Push Demultiplexer,0x00200000,1,2,ad2mpgpdmx.ax,
CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301
CyberLink Tzan Filter (HP),0x00200000,1,1,CLTzan.ax,3.05.0000.2722
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016
CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017
Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122
CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017
CyberLink DVD Navigator (HP),0x00200000,0,3,CLNavX.ax,8.00.0000.4023
CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18611
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18611
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18526
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MainConcept (Adobe2) AAC Encoder,0x00100000,1,1,ad2eaac.ax,
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
MainConcept (Adobe2) Stream Parser,0x00400000,1,2,ad2mpgdmx.ax,
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18611
CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219
GPL MPEG-1/2 Decoder,0x00500000,1,1,GplMpgDec.ax,0.01.0002.0000
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18526
CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723
CyberLink Video/SP Decoder (HP),0x00200000,2,3,CLVsd.ax,8.04.0000.1622
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18526
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18526
Amazon Format Change Fixer,0x00200000,1,1,FormatChangeFix.ax,2.02.0000.0153
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18526
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18526
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18526
P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818
P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
MainConcept (Adobe2) DV Video Decoder,0x00600000,1,1,ad2dsdv.ax,
MainConcept (Adobe2) DV Video Encoder,0x00200000,1,1,ad2dsdv.ax,
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18526
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MainConcept (Adobe2) AAC Decoder,0x00800000,1,1,ad2daac.ax,
MainConcept (Adobe2) AVC/H.264 Video Decoder,0x00800001,1,2,ad2avcvd.ax,
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18526
CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MainConcept (Adobe2) AVC/H.264 Video Encoder,0x00200000,1,1,ad2h264ve.ax,
MainConcept (Adobe2) DV Video Encoder,0x00200000,1,1,ad2dsdv.ax,
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18526
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
MainConcept (Adobe2) AAC Encoder,0x00100000,1,1,ad2eaac.ax,
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18526
PCM,0x00200000,1,1,quartz.dll,6.06.7601.18526
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18526
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18526
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.18526
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18526
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18526
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18526

Audio Capture Sources:
Integrated Microphone Array (ID,0x00200000,0,0,qcap.dll,6.06.7601.17514
Headset Mic (IDT High Definitio,0x00200000,0,0,qcap.dll,6.06.7601.17514
Stereo Mix (IDT High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18526
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18526

WDM Streaming Capture Devices:
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,
MicIn,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
MuxedIn1,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HP Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
ATI HD Audio rear output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Dock HpOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
LineOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
,0x00000000,0,0,,

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
HP Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers and Headphones (IDT Hi,0x00200000,1,0,quartz.dll,6.06.7601.18526
CyberLink Audio Renderer (HP),0x00200000,1,0,cladr.ax,7.00.0000.2519
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18526
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18526
DirectSound: Independent Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.18526
DirectSound: Speakers and Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.18526
Independent Headphones (IDT Hig,0x00200000,1,0,quartz.dll,6.06.7601.18526

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
pc

1 Reply

  • Cambrea99's avatar
    Cambrea99
    11 years ago

    Exactly! So similar to my problem. I just got Sims 4 for Christmas Eve yesterday  (2014) and was excited to play, but I'm unable to see my sim let alone other sims in the community for that matter. All I see is a big colored blob in the shape of the sim's body. Please help!!!

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,480 PostsLatest Activity: 12 minutes ago