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Ashmoo2003's avatar
6 years ago
Solved

***PLEASE HELP! :( CC Caused Game Failure!***

Someone PLEASE HELP!!! Im new to cc & for the longest I said I wouldnt do it because I was worried it would mess up my game/computer, well now I wish I had listen to my first instinct. I caved & decided to load my first cc Hair & it did great, no problems, then decided to load some more from the same creator, all together about 60 hairstyles. Afterwards, my game wouldnt load, tried restart, tried complete shutdown, repair game, nothing! So then I decided to delete all cc hair & game still wouldnt load, tried all the same stuff as before, even ran game as administrator, which worked one time, but then the next time wouldnt load that way either. So I then decided to go through the agony of uninstalling & reinstalling my game & all packs. I saved my saved games in a folder on the desktop & uninstalled Sims 4. After it taking a whole day to reinstall(yes, my internet sucks!) game still not loading! I click to play & at the top left corner briefly the X & minimize buttons show then for a split second the screen flickers white like its going to load but then nothing, closes out & goes  to my origin game library! Please help! I need my Sims, lol! Also keep in mind im somewhere between beginner & intermediate when it comes to computer tech stuff, lol!

  • @Ashmoo2003  Now you can move your content from the old Sims 4 folder to the new one in batches, testing each time to see whether the game still works.  Start with your mods and custom content.  Any time you get a crash or other issue, you'll know that one of the files you just moved is causing the issue, and you can split the batch and retest until you find out which one.

    Once your mods and cc are sorted out, you can copy over your saves and continue playing.  It's a good idea to copy and paste the saves, not drag and drop, so you have backups in case you need them later.

5 Replies

  •  Ok after reading that some people couldnt get their game to load & were told to remove the Sims 4 folder from the EA folder found under Documents to the Desktop & relaunch game, decided to try that & still nothing! *whine* ☹️ Somebody please help! Feel empty without my Sims, lol! ☹️ ☹️ ☹️

  • @Ashmoo2003  Please leave your old Sims 4 folder out of Documents while you're troubleshooting.  When the game is working again, you can move over your content, but that should wait.  The first thing to do is to repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.  If that doesn't help, clear Origin's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    restart your computer, and repair again.

    If that doesn't help either, please disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

    If that doesn't help either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @Ashmoo2003  Now you can move your content from the old Sims 4 folder to the new one in batches, testing each time to see whether the game still works.  Start with your mods and custom content.  Any time you get a crash or other issue, you'll know that one of the files you just moved is causing the issue, and you can split the batch and retest until you find out which one.

    Once your mods and cc are sorted out, you can copy over your saves and continue playing.  It's a good idea to copy and paste the saves, not drag and drop, so you have backups in case you need them later.

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