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sgdsh666 Your lastcrash didn't attach, but that's fine, no one outside of EA can do much with it anyway. A dxdiag is always appreciated though. In your case, however, it doesn't list any Sims 4 errors, or anything else that's a clear issue.
I would suggest updating the graphics driver though, since yours is 16 months old. Rather than installing the newest driver right away, try version 577.00 (the Game Ready Driver), which was reasonably stable; some of the newer ones have not been. You can get older drivers here:
https://www.nvidia.com/en-us/geforce/drivers/
If you get another crash, please look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
If you see multiple errors from when you were playing after updating the graphics driver, I'd like to see them all; just let me know which one(s) happened at the time of the crash and which were earlier.
- sgdsh66611 hours agoNewcomer
Thank you for your help. Here is the information I found following your guidance.
Error application name: TS4_x64.exe, version: 1.118.242.1030, timestamp: 0x68c1eb7f
Error module name: TS4_x64.exe, version: 1.118.242.1030, timestamp: 0x68c1eb7f
Exception code: 0xc0000005
Error offset: 0x0000000000f8784c
Error process ID: 0x2848
Error application start time: 0x01dc2bda1cc433c5
Error application path: G:\The Sims 4\Game\Bin\TS4_x64.exe
Error module path: G:\The Sims 4\Game\Bin\TS4_x64.exe
Report ID: 338df196-4858-4845-b3f9-ae72a15e6c55
Error package full name:
Error package relative application ID:
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