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Nissiluvsgames's avatar
Nissiluvsgames
Rising Newcomer
4 days ago

''problem with game setup please re install the game '' error

heyyy so my sims 4 keeps on saying this error and it is not launching.i have played it before and i have tried everything to fix it ,-dx9 in launch options ,graphics driver update;repair ALL OF IT.And my game still shows that error. but my EA games app works fine.[oh btw im using a windows 11 pro] ;]

PLEASEEEEEE CAN SOMEBODY HELP MEEEEEEEEEE

1 Reply

  • Nissiluvsgames​  Thanks for the dxdiag.  The problem is you're running an N version of Windows, which doesn't come with various resources installed by default like other versions do.  Games like Sims 4 need these resources to run correctly.  You can install them yourself though:

    https://support.microsoft.com/en-us/windows/media-feature-pack-for-windows-n-8622b390-4ce6-43c9-9b42-549e5328e407

    I do want to mention though that your computer is likely under the minimum requirements for Sims 4.  I say "likely" because your dxdiag is missing some information, but I can see that you only have an older integrated graphics chip and 4 GB RAM installed.  So if you get past this particular error but still can't play, or get constant crashes, please let me know, and post a new dxdiag.

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