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maygangray3's avatar
maygangray3
7 months ago
Solved

problem with growing together pack

hi 

I have tried to contact sims help multiple of times but I haven't gotten a reply back nor have anyone tried to fix it I have brought growing together when it first came out but there was a problem with the payment I am unable to download the pack even though I paid for it. please fix it or refund me so that I can buy it again 

many thanks 

pc
  • EA_Solaire's avatar
    EA_Solaire
    7 months ago

    @maygangray3 

    If it's stuck in a processing state, you'll need to reach out to live support so they can review your billing information and see what's going on- here on AHQ, we don't have access to your account details to take a look with you.

    Please submit a help request to contact live support with the steps here: https://help.ea.com/en/help/faq/using-ea-help/ 

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    @maygangray3  I mean you cannot install or run the EA App on your phone.  You need to download it to a computer, one that runs Windows or macOS, and install and open it on that computer.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi @maygangray3 

    Once you've installed the EA app on your computer, you'll need to login with your EA account that you had originally purchased your Sims content on. After you're logged in, you can access and download The Sims and your DLC to your computer from your game library in the EA app. 

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