"Problems in the game's setup. Install again"
Hello!
I've had a long long break since playing sims last time. Couple of days ago I opened Electronic Arts, got the newest update for Sims 4 and after that the game never launched again. When im trying to launch, Im getting this notification telling that I have some problems in the installation, install again.
What I've done so far:
-Installed the game again few times (also to different location in computer). Ive also used Revo for uninstalling the Sims
-Deleted the Electronic Arts folder including mods.
-Re-installed the EA app and cleared the cache
-Fixed the game in EA app
Everytime same ending. I can't launch the game anymore. Any ideas what I could still try or this was the ending for my playing? I apologize if I use some wrong terms since my Sims and computer are in different language.
jenna89 If your computer runs Windows 7, please force the game to launch in DirectX 9 mode. Open the EA App, select Sims 4 > Manage > View properties, and add -dx9 to the command line box.
If that doesn't help, or you run Windows 10 or 11, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
