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Seasoned Newcomer

Re: There's a problem with your game's setup. Please reinstall your game. 1.109

Hello!

I've had a long long break since playing sims last time. Couple of days ago I opened Electronic Arts, got the newest update for Sims 4 and after that the game never launched again. When im trying to launch, Im getting this notification telling that I have some problems in the installation, install again.

What I've done so far:

-Installed the game again few times (also to different location in computer). Ive also used Revo for uninstalling the Sims

-Deleted the Electronic Arts folder including mods.

-Re-installed the EA app and cleared the cache

-Fixed the game in EA app

Everytime same ending. I can't launch the game anymore. Any ideas what I could still try or this was the ending for my playing? I apologize if I use some wrong terms since my Sims and computer are in different language.

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puzzlezaddict
Hero+
11 months ago
jenna89 If your computer runs Windows 7, please force the game to launch in DirectX 9 mode. Open the EA App, select Sims 4 > Manage > View properties, and add -dx9 to the command line box.

If that doesn't help, or you run Windows 10 or 11, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
jenna89
Seasoned Newcomer
11 months ago
Thank you so very much! I have windows 7 and that helped me.