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Anonymous's avatar
Anonymous
11 years ago
Approved

Product code already used?

Hey guys. So on my laptop, I installed sims 4 with no problem. Sadly, my computer had an issue so we had to reset the whole laptop (So it's practically the same as it was when we first bought it). I had to redownload origin. I put the Sims 4 disc in and it told me in order to download it I had to have my product code. So I got my product code again and typed it in. But now it won't let me play because my code "Has already been used". This makes me very mad. Help!!

pc

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Does the game still show up on your Origin client in myGames ?

    If not, try the following things (test if it's there after every step)

    • Log out and back in and make sure you use your email address and not your username to login.
    • Restart Origin
    • Reinstall Origin
    • Restart your router
    • Contact a game advisor (see below)

    Game advisors can be found through live chat.

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor

    In Details here: How to contact a Game Advisor using the new EA Help page

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