My game will not stop crashing. Sometimes it's 5 minutes in, sometimes it's 20 minutes in, but it will always crash. Here is what I have tried: Uninstalling and Re-installing TS4 Deleting the Sims...
@puzzlezaddict, thanks for all the suggestions. I did try a Clean Boot but that didn't work. I DID go back into the BIOS, though, to double-check on the overclocking situation. I'd gone and looked at it last week and all the OC stuff seemed to be disabled (which is how I like it) but I found a sneaky "Turbo Boost" setting for my CPU that I disabled and, so far so good?
I am super hesitant and nervous to say that I've found the solution but I have had the game running for a few Sim days now with no crashing where before I couldn't even do one full day in-game. Going to try to stress it out a bit with some travel and clicking around but I can tentatively say that the Turbo Boost on the CPU seems to be the issue. I'll check back in this thread if I turn out to be wrong! Thanks again for your help with this.
@rachiefase Have you overclocked your system at all, and if so, does it help to remove the overclock(s)? You may not want to use the computer like this in general, but it's a helpful test. Even an XMP profile on the memory might be a problem. The GPU's factory overclock is likely fine, but please test without anything else.
If that doesn't help, please disconnect everything from the system except for one monitor and your keyboard and mouse. Here again, it's a useful test more than a fix.
If that doesn't help either, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
@puzzlezaddict, thanks for all the suggestions. I did try a Clean Boot but that didn't work. I DID go back into the BIOS, though, to double-check on the overclocking situation. I'd gone and looked at it last week and all the OC stuff seemed to be disabled (which is how I like it) but I found a sneaky "Turbo Boost" setting for my CPU that I disabled and, so far so good?
I am super hesitant and nervous to say that I've found the solution but I have had the game running for a few Sim days now with no crashing where before I couldn't even do one full day in-game. Going to try to stress it out a bit with some travel and clicking around but I can tentatively say that the Turbo Boost on the CPU seems to be the issue. I'll check back in this thread if I turn out to be wrong! Thanks again for your help with this.
Yep, my game has been fine ever since. I have matchmaking bugs from Lovestruck still, but no more crashes with the python error. I have noticed a drop in the speed of my computer processing overall which is not amusing. I'm not sure why a game in 2024 can't be used with an overclocked CPU but whatever. It did solve the crashing problem.
@rachiefase Asus has started rolling out BIOS updates for instability issues on the Raptor Lake platform, so MSI may have updates soon as well if they're not already available. I'd keep an eye out for a BIOS update for your board that specifically list this instability as being addressed. If and when you find one, install it and reenable turbo boost, and please let me know what happens.
About The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.51,427 PostsLatest Activity: 11 years ago
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errors.","id":"message:11839931","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:247377"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"conversation":{"__ref":"Conversation:conversation:11839931"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11839931"},"body@stripHtml({\"truncateLength\":200})":" My game will not stop crashing. Sometimes it's 5 minutes in, sometimes it's 20 minutes in, but it will always crash. Here is what I have tried: Uninstalling and Re-installing TS4 Deleting the Sims...","body@stringLength":"1977","rawBody":"
My game will not stop crashing. Sometimes it's 5 minutes in, sometimes it's 20 minutes in, but it will always crash. Here is what I have tried:
Uninstalling and Re-installing TS4
Deleting the Sims 4 folder and generating a new one more times than I can count.
Adding my GPU (Nvidia 4090) to the GraphicsCards.sgr and placing it in the ConfigOverride folder.
Checking and re-installing my GPU drivers.
Running the Memory Diagnostic Tool with normal results.
Playing the game in DX9 vs DX11.
Run the System File Checker with normal results.
Turning off Antivirus and Firewall.
I am not playing with any mods or CC, I am just trying to get the game to run without crashing. I check the Event Log after every crash and it will almost always point to python37_x64.dll as being the faulty module. I have no idea how to solve this other than what I have tried above. This is exactly what it says in the Event Viewer:
I was not having any issues with my game before the most recent updates aside from needing to manually add my GPU. This is also the only program on my computer that does this. All other games and applications have no issues with stability aside from TS4. Is there any way to get some help? I have attached my Dxdiag to this post . Thanks.
@puzzlezaddict, thanks for all the suggestions. I did try a Clean Boot but that didn't work. I DID go back into the BIOS, though, to double-check on the overclocking situation. I'd gone and looked at it last week and all the OC stuff seemed to be disabled (which is how I like it) but I found a sneaky \"Turbo Boost\" setting for my CPU that I disabled and, so far so good?
I am super hesitant and nervous to say that I've found the solution but I have had the game running for a few Sim days now with no crashing where before I couldn't even do one full day in-game. Going to try to stress it out a bit with some travel and clicking around but I can tentatively say that the Turbo Boost on the CPU seems to be the issue. I'll check back in this thread if I turn out to be wrong! Thanks again for your help with this.
@puzzlezaddict, thanks for all the suggestions. I did try a Clean Boot but that didn't work. I DID go back into the BIOS, though, to double-check on the overclocking situation. I'd gone and looked at it last week and all the OC stuff seemed to be disabled (which is how I like it) but I found a sneaky \"Turbo Boost\" setting for my CPU that I disabled and, so far so good?
I am super hesitant and nervous to say that I've found the solution but I have had the game running for a few Sim days now with no crashing where before I couldn't even do one full day in-game. Going to try to stress it out a bit with some travel and clicking around but I can tentatively say that the Turbo Boost on the CPU seems to be the issue. I'll check back in this thread if I turn out to be wrong! Thanks again for your help with this.
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@rachiefase Have you overclocked your system at all, and if so, does it help to remove the overclock(s)? You may not want to use the computer like this in general, but it's a helpful test. Even an XMP profile on the memory might be a problem. The GPU's factory overclock is likely fine, but please test without anything else.
\n\n
If that doesn't help, please disconnect everything from the system except for one monitor and your keyboard and mouse. Here again, it's a useful test more than a fix.
\n\n
If that doesn't help either, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
\n\n
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
\n\n
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
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@rachiefase Have you overclocked your system at all, and if so, does it help to remove the overclock(s)? You may not want to use the computer like this in general, but it's a helpful test. Even an XMP profile on the memory might be a problem. The GPU's factory overclock is likely fine, but please test without anything else.
\n\n
If that doesn't help, please disconnect everything from the system except for one monitor and your keyboard and mouse. Here again, it's a useful test more than a fix.
\n\n
If that doesn't help either, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
\n\n
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
\n\n
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
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I still have the problem, i do have a simular setup. Is it still working for you?
Yep, my game has been fine ever since. I have matchmaking bugs from Lovestruck still, but no more crashes with the python error. I have noticed a drop in the speed of my computer processing overall which is not amusing. I'm not sure why a game in 2024 can't be used with an overclocked CPU but whatever. It did solve the crashing problem.
Yep, my game has been fine ever since. I have matchmaking bugs from Lovestruck still, but no more crashes with the python error. I have noticed a drop in the speed of my computer processing overall which is not amusing. I'm not sure why a game in 2024 can't be used with an overclocked CPU but whatever. It did solve the crashing problem.
@rachiefase Asus has started rolling out BIOS updates for instability issues on the Raptor Lake platform, so MSI may have updates soon as well if they're not already available. I'd keep an eye out for a BIOS update for your board that specifically list this instability as being addressed. If and when you find one, install it and reenable turbo boost, and please let me know what happens.
@rachiefase Asus has started rolling out BIOS updates for instability issues on the Raptor Lake platform, so MSI may have updates soon as well if they're not already available. I'd keep an eye out for a BIOS update for your board that specifically list this instability as being addressed. If and when you find one, install it and reenable turbo boost, and please let me know what happens.
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