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rachiefase's avatar
rachiefase
New Rookie
9 months ago
Solved

python37_x64.dll errors.

My game will not stop crashing. Sometimes it's 5 minutes in, sometimes it's 20 minutes in, but it will always crash. Here is what I have tried: Uninstalling and Re-installing TS4 Deleting the Sims...
pc
  • rachiefase's avatar
    rachiefase
    8 months ago

    @puzzlezaddict, thanks for all the suggestions. I did try a Clean Boot but that didn't work. I DID go back into the BIOS, though, to double-check on the overclocking situation. I'd gone and looked at it last week and all the OC stuff seemed to be disabled (which is how I like it) but I found a sneaky "Turbo Boost" setting for my CPU that I disabled and, so far so good?

    I am super hesitant and nervous to say that I've found the solution but I have had the game running for a few Sim days now with no crashing where before I couldn't even do one full day in-game. Going to try to stress it out a bit with some travel and clicking around but I can tentatively say that the Turbo Boost on the CPU seems to be the issue. I'll check back in this thread if I turn out to be wrong! Thanks again for your help with this.

puzzlezaddict's avatar
puzzlezaddict
Hero+
8 months ago

@rachiefase  Have you overclocked your system at all, and if so, does it help to remove the overclock(s)?  You may not want to use the computer like this in general, but it's a helpful test.  Even an XMP profile on the memory might be a problem.  The GPU's factory overclock is likely fine, but please test without anything else.

If that doesn't help, please disconnect everything from the system except for one monitor and your keyboard and mouse.  Here again, it's a useful test more than a fix.

If that doesn't help either, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

rachiefase's avatar
rachiefase
New Rookie
8 months ago

@puzzlezaddict, thanks for all the suggestions. I did try a Clean Boot but that didn't work. I DID go back into the BIOS, though, to double-check on the overclocking situation. I'd gone and looked at it last week and all the OC stuff seemed to be disabled (which is how I like it) but I found a sneaky "Turbo Boost" setting for my CPU that I disabled and, so far so good?

I am super hesitant and nervous to say that I've found the solution but I have had the game running for a few Sim days now with no crashing where before I couldn't even do one full day in-game. Going to try to stress it out a bit with some travel and clicking around but I can tentatively say that the Turbo Boost on the CPU seems to be the issue. I'll check back in this thread if I turn out to be wrong! Thanks again for your help with this.

  • jogurtbruder23's avatar
    jogurtbruder23
    8 months ago

    I still have the problem, i do have a simular setup. 
    Is it still working for you? 

    • rachiefase's avatar
      rachiefase
      New Rookie
      8 months ago
      • Yep, my game has been fine ever since. I have matchmaking bugs from Lovestruck still, but no more crashes with the python error. I have noticed a drop in the speed of my computer processing overall which is not amusing. I'm not sure why a game in 2024 can't be used with an overclocked CPU but whatever. It did solve the crashing problem. 
      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        8 months ago

        @rachiefase  Asus has started rolling out BIOS updates for instability issues on the Raptor Lake platform, so MSI may have updates soon as well if they're not already available.  I'd keep an eye out for a BIOS update for your board that specifically list this instability as being addressed.  If and when you find one, install it and reenable turbo boost, and please let me know what happens.

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