Random crashing?
Hello fellow simmers! I recently installed the Sims 4 on my laptop and have experienced my game crashing within 20 minutes of game play. It doesn't happen at a specific time; it's very random. I te...
Forum Discussion
Get the details from the crash with this:
Start -> type "Reliability" -> View Reliability History -> Find Crash -> Right Click -> View Technical Details
Also a DXDiag might help too
Start -> type: DXDiag -> Save Information www.pastebin.com
More detailed description = http://answers.ea.com/t5/Titanfall/PC-Graphic-performance-issues-in-Titanfall-here-s-how-to-help-us/m-p/2454360#U2454360
There were 5 critical events; all of which were from the sims 4. here is what was listed under technical details.
Source
The Sims™ 4
Summary
Stopped working
Date
11/14/2014 12:01 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.2.16.10
Application Timestamp: 544b0c38
Fault Module Name: TS4.exe
Fault Module Version: 1.2.16.10
Fault Module Timestamp: 544b0c38
Exception Code: 80000003
Exception Offset: 00cd0311
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 5add
Additional Information 2: 5add11b9687f9d446d352e729ddcbda3
Additional Information 3: ddc3
Additional Information 4: ddc3ac8b5292b6fea598b8db18458edf
Extra information about the problem
Bucket ID: 619811114
Fingers are all pointing to The Sims program itself from that log.
Are you GPU drivers up to date? If not update them.
If they are already up to date try going to Catalyst Control Center and resetting the 3D Properties.
Try a Repair from Origin?
How do I get a repair from origin? Also, what is the catalyst control panel or rather where can i find it to reset my 3D settings? My drivers are all up to date.
I really appreciate all your help!
Right Click on the game from inside the Origin program.
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CCC (Catalyst Control Ceneter) is AMD's main program for their GPUs. It's the equivilent to nVidia Control Panel.
There is likely an icon at the bottom right, red/silver that can open it. Right clicking on the desktop should have an option to open it. Start-> All Programs or Start and type "Catalyst" in search or "AMD".
You may need to select "Advanced" mode instead of Basic.
Here is an example of what it looks like. There is a reset button somewhere, likely at the bottom.
Always get your drivers directly from AMD's website. Windows Updates is not a good way to get drivers.
http://support.amd.com/en-us/download
The Laptop manufacture is also not a good place to get drivers past the first year of it's release. Often they are way out dated and cause extra issues. Rarely to never will you experience extra problems using Generic drivers from the source (i.e. AMD, nVidia, Intel).
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