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melpereira238's avatar
melpereira238
12 years ago

Random crashing?

Hello fellow simmers!

I recently  installed the Sims 4 on my laptop and have experienced my game crashing within 20 minutes of game play. It doesn't happen at a specific time; it's very random. I tested my laptop to see if it was compatible with the sims 4 and this is what it said.

CPU

Minimum: Intel Core 2 Duo E4300 or AMD Athlon 64 X2 4000+ (2.0 GHz Dual Core required if using integrated graphics) You Have: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz Click here for the latest CPU drivers.   62nd percentile

CPU SPEED

Minimum: Info You Have: 2.5 GHz    

VIDEO CARD

Minimum: NVIDIA GeForce 6600 or ATI Radeon X1300 or Intel GMA X4500 You Have: Radeon (TM) HD 7850M Click here for the latest Video Card drivers.   57th percentile Features: Minimum attributes of your Video Card     Required You Have Pixel Shader version 3.0 5.0 Vertex Shader version 3.0 5.0 Dedicated Video RAM 128 MB 2.1 GB

RAM

Minimum: 2 GB You Have: 8.1 GB   94th percentile

OS

Minimum: Windows XP You Have: Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 64-bit Click here for the latest Windows drivers.    

FREE DISK SPACE

Minimum: 10 GB You Have: 791.8 GB Click here for the latest Free Disk Space drivers.    

SOUND CARD

Minimum: Yes You Have: Microsoft Streaming Service Proxy

I've also read other posts about random crashing and I tried them all with no success. Any help would be greatly appreciated for I really want to play my new game ☹️

-Mel

pc

16 Replies

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  • Anonymous's avatar
    Anonymous
    12 years ago

    Windowed // Windowed-FullScreen do anything versus FullScreen?

    Laptop mode... think that's really only for visuals though.

  • melpereira238's avatar
    melpereira238
    12 years ago

    What do you mean? I have the game set to laptop mode, but it was still crashing before i changed the settings.

  • melpereira238's avatar
    melpereira238
    12 years ago

    I tried both options as well as turning origin offline and I'm still randomly crashing

  • Anonymous's avatar
    Anonymous
    12 years ago

    Perhaps post the DXDiag.

    Maybe check computer with SFC /Scannow

    Maybe uninstall reinstall the visual studio package that comes with the sims and reinstall it.

    If it's an option to you... shrink your current partition and install windows fresh clean on the space you carve out...  You can get away without downloading the game again by mapping the new install of origin to the game's location.

    I'm sorry I don't know what else to suggest with the generic logs it's throwing.

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