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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: 0x80000003 I get an error.

@lshh0109  The first message is showing an Origin error, and the second one is for Windows Error Reporting (WER).  So it's a good idea to run a couple of basic checks of your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Next, clear Origin's cache and uninstall it "the hard way":

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

Reinstall Origin using the full installer (direct download link):

http://download.dm.origin.com/origin/live/OriginSetup.exe

Run the installer as an admin: right-click on the download and select "Run as administrator."  Restart your computer after installing and before trying to play.  Run Origin itself as an admin too when you open it.

5 Replies

  • lshh0109's avatar
    lshh0109
    3 years ago

    only the version of the deployment image service and management tool and the image version are displayed, and the scan does not run, if i;m doing something wrong, please let me know.

  • lshh0109's avatar
    lshh0109
    3 years ago

    Fortunately, the inspection has been completed. it says that windows resource protection has found and successfully repaired corrupted files. please understand that Korean translation is difficult. sorry!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @lshh0109  I'm not sure why DISM didn't work, but hopefully sfc cleaned everything up.  (The translation is fine, especially since there are only three outcomes from sfc, and they're all very different.)  If you're still running into issues with the game or with Origin, let me know.

  • lshh0109's avatar
    lshh0109
    3 years ago
    @퍼즐 자딕 Now you can connect to the game, but if you play the game for more than 1 minute, it will be forced to close. Buildings in The Sims have also disappeared.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @lshh0109  Please test a new save in a clean user folder.  Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved, but the game won't be able to read the files there.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    Please also let me know which buildings have disappeared—houses you've built or ones already in the game, community lots, or the empty shells the game uses as background—and what world(s) this happens in.

    If you get another crash, please try playing in a new admin Windows account.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You'll be able to sign into Origin and won't need to redownload Sims 4.

    If that doesn't help either, please post a new dxdiag.

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