Codes are tied to one Origin account, as per our Terms of Service. To find the account you have originally registered the game on, I suggest you try using your e-mail addresses until you find the right one (or send a "forgotten password" e-mail if you forgot the attached password). If you still cannot find your account, then you'll need to get in touch with our customer service directly by following the below steps: 🙂
To contact an advisor using the new EA Help page, please take the steps below:
Click the following link and log in: https://help.ea.com/en/
Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.
On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.
If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.
Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.
You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.
