Re: All of My Sims 4 Content Has Disappeared-I Have Proof of Purchase
Yeah, that would be great. Generally, when someone has the same problems as you (no receipt emails, no games on the account), it's because you're logged in to the wrong account. The only think weird is that some games started disappearing first, and then the rest. Can you please tell me which games started to disappear first?
If they were Sims 3 expansion packs, I've heard of this problem before... somewhere.
Can you please like triple check that you don't have an EA account on any other email? I've even done this myself, I was 100% sure that my games were on my account (this one), but then went I went on Origin store they were not there. In the client they were, but not in the web browser. This was because I was logged in to different accounts. So confusing. The account where I had my games was created in like, 2005 when I did something that had to do with The Sims 2 I guess! I know I've must have had logged in to the account on my client, but I had no memory at all of this.
Try using any other email addresses you own, or even owned. Go to reset password and try resetting the password to any email you have, and see which ones get an answer, which means you have an account linked to that account.
If you go on your laptop, and have Origin on that one, please check if you're is still logged in on Origin. If you are and have your games, make sure that the account name is exactly the same!
Otherwise, I guess your plan was to use it to contact EA support. I wish you luck 🙂
You tried calling but you said your region was US. There is no number for US you can call, just an option to have them call you. I understand that no one answered but am very confused as to what number you even tried :P
If I fill in the details I would if I had your problem, and the US, I come here: https://help.ea.com/en/contact-us/new/?product=the-sims-4&platform=pc&category=missing-content&issue=had-content-and-lost-it&isChannelSelection=true
If you click on the minus-sign on the chat option, and the plus sign on the phone one, it looks like this. Do you get the option where they can call you?
