Forum Discussion

Zinsske's avatar
2 years ago

Re: APPCRASH TS4

Hi,

Could you also take a looked at my crash dumps?

No mods or cc have been installed

Thank you!

PS I've remove the first part from the lastcrash so I could upload it: <?xml version="1.0" encoding="UTF-8"?><report><version>

4 Replies

  • @Zinsske  I've split your post into its own thread because the other thread was quite old and about a different type of crash.  You're getting access violations, a type of error too generic to be much use on its own.

    What is the context of these crashes?  Do they happen when the game is loading, during travel transitions, when placing a lot from the Gallery, etc.?  Are the crashes repliable and/or reproducible?  Are they contained to one save or more widespread?

  • Zinsske's avatar
    Zinsske
    2 years ago

    It happens at random, not specific to travel, loading or anything. It happend during build-mode and play-mode

    the crash also happens on my other save files (but might be another crash)

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Zinsske  Please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

    If you get another crash, I'd like to see a crash dump from Sims 4.  Click Windows key-R and copy and paste this:

    %LocalAppData%\CrashDumps

    When you enter, you'll see a list of .dmp files.  If one of them is from Sims 4 , please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.  If you see a crash dump that was written at exactly the time the game crashed, I'd like that too.