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JarrenV's avatar
JarrenV
New Rookie
6 years ago

Re: Bug: Build Mode Crashing 1.55+ patch

I would like to first state that I have followed the steps plus extra (resetting to default, removed mods, new game, even tried re-installing all of the Sims 4 (except Realm of Magic which I believed to be the culprit at the time; however I am thinking it might just be the 1.55 patch in general). Please please please, help me find this issue so I can resolve it. ☹️ 

THE ISSUE:
When I import the Windenburg Castle (by RediredTorch) in the 64x64 lot on the western island in Windenburg, and as soon as I exit build mode - it crashes to desktop.

TO KEEP IN MIND:
 - I have never had this issue before throughout multiple saves prior to 1.55 patch, or RoM
 - Nor have I had these issues while my settings were on Ultra(graphics) plus up to date mods, and not up to date Graphics drivers.
 - I have recently updated my Graphics drivers (for this troubleshooting)


=== Critical Events ===

Source
The Sims™ 4

Summary
Stopped working

Date
‎9/‎13/‎2019 9:27 PM

Status
Not reported

Description
Faulting Application Path: F:\Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.55.105.1020
Application Timestamp: 5d5b49e5
Fault Module Name: python37_x64.dll
Fault Module Version: 3.7.150.1013
Fault Module Timestamp: 5cb907f8
Exception Code: c0000005
Exception Offset: 000000000001ba95
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd4c
Additional Information 2: fd4c49f207d04fc1ac8834e88259dc32
Additional Information 3: 0f64
Additional Information 4: 0f6423b575d7355673bd9dd455f5f589

7 Replies

  • JarrenV's avatar
    JarrenV
    New Rookie
    6 years ago

    UPDATE:

     - I have re-installed RoM
     - Lowered/Customized graphics settings (including Vertical Sync) and changed resolution
     - Removed a few mods I felt I didn't really need

    Currently... no crash issues anymore (on Windenburg Island + Castle)... so I am not exactly sure which was the problem. My guess - either mod related or the resolution/graphics.


    Nevermind. Just went to edit lot again, and it crashed.

  • JarrenV's avatar
    JarrenV
    New Rookie
    6 years ago

    UPDATE: 09-20-2019 1:15pm

    - It's definitely got to be an object count or something... downloaded a different (bigger) lot, and it crashed (Windenburg island). So.... GPU driver issue maybe?
    - Will try uninstalling my drivers, and re-installing them

    UPDATE: 09-20-2019 1:08pm

    - Re-downloading lot did not fix the problem. Will try downloading a similarly cluttered lot, and see if it is the object count?

    UPDATE: 09-20-2019 1pm PST

    - I have discovered through many attempts of other builds on the same Windenburg lot that only the Windenburg Castle has been causing the crashes.

    - Having tried others (e.g. Highbourne Castle) there were no other crashes..

    So there is a conflict somewhere with the Windenburg Castle lot itself and the latest patch and/or settings? Corrupted lot maybe? I will try re-downloading it and see if that fixes the problem. Because it has never crashed before the 1.55 patch so I have no current explanation on why it is doing it now ☹️ 

  • DonroaAkashu's avatar
    DonroaAkashu
    Seasoned Ace
    6 years ago

    @JarrenV   I tried this and it crashes my game too when placed on the Van-Windenburg Mansion lot on the island in Windenburg world; when exiting to Manage World, just like you said. When placed in Del Sol Valley it does not crash when doing the same. From the 64x64 lot in Del Sol Valley I saved it to my library, both under a new name, and with its original; and then used those versions to place in Windenburg, neither crashed, even when going in and out of build mode and switching household. But I do not have all the packs it is created with and cannot know if the object count is what matters most.

    Could you try to place it in another world, and from there save it to your library? You will find 'your' version by looking for you as 'creator'. Place that version in Windenburg.
    If that doesn't work: place it in another world and rename it completely (Not Windenburg Castle). Then save it to library and try to place it in Windenburg again.

    What is the lot's name on the island when you are trying to place the house there?
    Do you get any lastException.txt in your The Sims 4 folder? I'm not sure how to interpret them, just wanted to compare to mine.


    Let me know if it crashes again.

  • JarrenV's avatar
    JarrenV
    New Rookie
    6 years ago

    OMG It worked.... It freakin' worked!!!!! <3 OH I AM SO HAPPPYYYYYYYYYYYYYY (if you couldn't tell) :D thank you thank you thank you thank you! (Will have to rotate the lot or find a better place to do these steps in - so I can have it facing the right way :P ) But it works!

    ------------------------
    @DonroaAkashuYou have no idea how happy am I to hear that (I mean also sad, but that I'm not the only one - and not going out of my mind lol).

    I'll give that a shot (putting it in another world and saving it).

    The original lot name was that 64x64 on the island (In a vanilla game save it's something like the Villreal Estate or something), but in this game save (Plumbella's) it's a park.

    Yeah I have the lastException.txt and lastException_11numbers.txt but can never seem to attach them here.

  • DonroaAkashu's avatar
    DonroaAkashu
    Seasoned Ace
    6 years ago

    @JarrenV   Oh, I am so glad to hear that! Did you have to rename the lot or did it work just by placing it in another world

    My last.Exception.txt files were very short, if you care to you could just copy them to a post, I am just curious. Hope it works now, otherwise just come back. 

    And it would be a good idea to let the creator know. 

  • JarrenV's avatar
    JarrenV
    New Rookie
    6 years ago

    @DonroaAkashuWell out of caution, I renamed the lot. I have confirmed trying to re-save the castle in the same world doesn't work though (tried it on the northern 64x64 lot next to the Van Haunt Estate) - it HAS to be on another world.

    As for the lastException... Uhhh I don't think I can copy those to the post. It's a lot of long gibberish (Well as a software developer myself I know it's not "gibberish" - but you know what I mean :P ) It's a lot of html/xml stuff.

    It's not just the creator though. I've tested a couple other object-heavy lots, and it's the same result (crashes in Windenburg). It's gotta be some kind of conflict inside the game/ latest patch or something. I just don't know what it is. I know people have complained about crashing problems before - but I think those were non-related issues (outdated mods/cc, or something)

  • DonroaAkashu's avatar
    DonroaAkashu
    Seasoned Ace
    6 years ago

    @JarrenV  The files can be attached just like any file here, and put under a spoiler, but it doesn't matter, I am not capable of reading them, I was just curious to compare. I got different errors when I renamed on the spot, and when just downloading and placing.

    And I tried that as well, to save the lot to library from its place in Windenburg before going to Manage World, and then bulldoze, place the saved version out, but it still crashed; so yes, another world was necessary.


    These other lots that crashed, were they built in/for Windenburg too? It seems the Windenburg Castle was built on the other 64x64 lot in Windenburg, in the north. Maybe that has something to do with it. And my game nearly ever crashes (in TS3 too), but as I understand it the reasons are legion for The Sims to do that!

    I also tried both versions by Rediredtorch (I don't really understand why they have two of the same build), but both crashed. The one I continued testing with is the one with 736 KB (the other has 734KB).

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