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mikaylagrace14's avatar
mikaylagrace14
6 years ago

Re: Can't Click on Sim.

I’ve been having the same problem, I can’t click on my sims and I also can’t interact with other sims. I’ve tried everything, deleting old mods and updated some, deleting cc, restarting and nothing has worked. 

What do you mean “turn on the game to create a new empty mods folder to see if it works without mods”? I did everything up to that because I have no idea what that means. I moved the mods folder to my desktop like your comment said and deleted the “cache” stuff but I’m confused still.

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    Hi @mikaylagrace14 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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