Re: Can't login to game from EA App

@ChiKiwi2016  Does the EA App look like it's loading normally?  If not, please force it to update.  Go here:

C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

And launch the EAUpdater.exe.

If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If you still can't play, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/