Re: Can't open or uninstall The Sims 4.

It unfortunately didn't work. Here's the DxDiag.

@Lizith  The driver for your computer's graphics chip is very old and may not be compatible with Sims 4.  It's difficult to tell though because your dxdiag is full of generic Windows update errors.  It's best to clean those up first, so please run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

You can download the newest driver Intel offers for your graphics chip here:

https://www.intel.com/content/www/us/en/products/sku/75043/intel-core-i54570-processor-6m-cache-up-to-3-60-ghz/downloads.html

You'll want the one dated February 5, 2021, not the one from April 2021, which is only for Windows 7 and 8.1.  Restart your computer after installing and before trying to play.  If the game still doesn't work, please post a new dxdiag.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\Windows\system32> is the message I received. I will now restart and do the next steps.

hi @puzzlezaddict ! i keep seeing your replies on different threads. can you please help me? when i try to open the EA app or Sims 4 nothing happens - I cannot open my Error Reporter either. I couldn't get the EA app to uninstall either. I copied my Sims 4 folder to my desktop and deleted it from the Electronic Arts folder but that didn't work. I've restarted my computer multiple times. i have a brand new lenovo gaming laptop with tons of storage and great graphics. i just played last night but had an issue saving - the screen was stuck "saving" for awhile so i restarted my computer and was hoping to play again today but now i can't open the app. any help is appreciated. thank you!

@vkalpaxis  The EA App not opening is the first problem that needs to be addressed; even if there's nothing wrong with Sims 4, you still wouldn't be able to play without the App working properly.  So please uninstall the App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling it.  Then let me know whether the App loads as normal, and if so, what happens when you try to play Sims 4.

I did this and can open the sims when I moved my existing sims 4 folder in EA Documents but I would like my previous saves and downloaded mods.

How do I do that?