Re: Can't play Sim 4 anymore. What does it mean by "Can't run with video card...?"

Hi @KeddersPrincess

please try the following things

1. See if it starts in Windowed Mode: https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode/
2. Turn off Origin In Game
3. If you have a dual graphics system, make sure the game runs on the card and not the chip
4. Uninstall and reinstall your graphics drivers
5. Rollback to earlier graphics dirvers

Test after each step

If you have troubles with any of these, could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.