Re: Can't select 64 bit
Im on windows 10
Forum Discussion
11 Replies
HI @kneeaah_
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.Here you go:
Please update me soon 🥺
[CM Edit - Merged back to back posts together. Please refrain from multiple posts in a row. Don't forget you can always add more to your previous post by selecting Edit from the right-side menu on the post. Thanks!]
Hm .. your graphics chip is below minimum requirements but that shouldn't affect your ability to get the 64 bit version
Could you do a clean re-install of Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin (the hard way method)
then re.-download from here: www.origin.com/store/download
Hey! Thanks for the help but unfortunately it didn't work
Sorry where do I need to look?
Version 10.5.67.39484 - 760380
@kneeaah_ That's def uptodate. I have no idea why it's not showing up as an option for you.
Are you absolut positive it runs the runs legacy ? Here's instructions how you can find out: https://sims4.crinrict.com/eng/2019/11/sims-4-legacy-edition-2/#ref9
I wonder if your graphics chip does have something to do with it.Will try to get some extra info and get back to you.EDIT
So apparently, yes, it's your graphics chip. With that you can't play 64 bit games unfortunately.
Oh, thank you so much! So it can't be helped at all?
