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LilBbyBeeee's avatar
LilBbyBeeee
Seasoned Newcomer
3 months ago

Sims 4 Crashing, Cannot Play Game

Hi there! I'm hoping to get some help. 

I've been an avid sims 4 fan since it came out, and have had no significant issues with my games until recently. I would say about two-ish months ago my game started crashing without warning back to desktop. No long lag, no frozen screen. Just a quick crash to the desktop. 

I finally was able to start troubleshooting it this month, and I have fully uninstalled and reinstalled my game. I have it through steam now, and every time I load the gamm it crashes either on the main loading screen, or as I try to load into my recent save. (The save is just someone I've made in CAS and got about...an hour into decorating her apartment. Nothing crazy, no mods, just a first build sim). This also happens when I install and run it through the EA launcher too. 

No mods at all currently, haven't had any installed since I reinstalled the game. 

I'm at my wits end. I love this game, but not being able to get into any gameplay, and dealing with consistent crashing is infuriating. I've followed every troubleshooting article out there and have had no luck. 

Is there anyone who can help me please? 

Thank you for any assistance you can provide! 

crashing
never cc or mods
steam

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 months ago

    LilBbyBeeee​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • LilBbyBeeee's avatar
    LilBbyBeeee
    Seasoned Newcomer
    3 months ago

    Hi puzzlezaddict​ , Thank you for helping me! I have moved the folder and it's still crashing on me randomly, if not from the get go.

    Here is the file you asked for. Please let me know if you need anything else from me!

     

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 months ago

    LilBbyBeeee​  Your dxdiag lists some crashes that are usually associated with high-end Intel processors that the motherboard may overclock by default.  Sometimes a BIOS update helps, but you already have the newest-available version installed.

    The usual next step is to boot into BIOS and disable CPU Turbo Boost, which should be somewhere under Advanced settings (exactly where varies a lot).  This shouldn't have any measurable effect on performance in Sims 4, but if you do other CPU-heavy work on the computer, that might be a bit of a problem.

    One other alternative that might work—at this point it's just a suggestion, not confirmed—is limiting Sims 4 to using only the CPU's P cores.  You can do that in the Task Manager's Details tab.  Right-click TS4_x64.exe and select Set affinity, then select the cores you want the game to use.  Your CPU has six P cores, likely options 0 to 5, and eight E cores.

    You can experiment with different core configurations as well if you want.  Four cores is more than enough for the game, and in fact before DirectX 11 mode was introduced, it could only use four cores at all.

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