Re: Constantly repairing but not fixing

@bemzyboo  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please let me know what antivirus you use, and also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Hi @puzzlezaddict 

I've just had time now to try your suggestion. I thought I'd just try and launch Sims4 and it came up with the repair error that I've been getting. I've attached it to this reply.

Sims4 wasn't in the Electronic Arts folder, it was kn a separate EA Games folder. Nevertheless I moved it from the folder to the desktop. When I launched the EA App it now thinks that Sims4 isn't installed and the only way to play it, by the looks of things, in to download it again. Before doing this I'll wait to hear back from you just incase. Thanks again fornyour continued help. 

@bemzyboo  The Sims 4 folder in your EA Games folder contains the game's program files.  So yes, of course moving that folder would convince the EA App that the game isn't instlaled.  Move it back and repair again.

There has to be a Sims 4 folder inside Documents > Electronic Arts if you've launched the game once, as long as you haven't deleted that folder in the interim.  If you don't see it, either you've removed that folder since the last time the game worked, or you're not looking in the correct location.

Please list the location of your computer's Documents directory, as Windows sees it.  Search in Windows for command prompt, open it, and enter this, starting with reg query:

reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"

Then post the result.  You can write [username] instead of your actual username if you want, but please leave the rest intact.