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@sami14_2000 Try uninstalling Sims 4, the entire game, and reinstalling it into a different folder, one you create yourself. Uninstall the game, and the EA App while you're at it, with Revo Uninstaller (the free version is fine). Before doing so, rename the Sims 4 user folder in Documents > Electronic Arts to something that doesn't include "Sims 4" so Revo won't find it.
Restart your computer, reinstall the App, and create a new folder into which you'll install the game. It should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.
This worked! Thank you do much!