Re: [CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game

@maladaptivemango  For the downloading error, please use this thread:

https://answers.ea.com/t5/Technical-Issues-PC/DLC-download-error/m-p/12620575#M253001

When you get your content downloaded, if you can't see it in-game, please post back here letting me know.

@maladaptivemango  If you've installed through Steam, the only packs that will load are the ones in \steamapps\common\The Sims 4.  If you've also installed Sims 4 through the EA App, and the App is depositing pack folders in that second install, then the fix would be to remove that second install so that the Steam install is the only option.  Moving the packs' folders to the correct location might work, but it might not, and it's more reliable to redownload the packs once you only have the Steam install on your computer.

To be clear, with Sims 4 installed through Steam, you can open the EA App and download any packs you own there without also downloading a second copy of the base game.  The packs should then be installed into the Steam folder.

@maladaptivemango  Having your Epic account linked shouldn't negatively impact your Sims 4 install.  It can be complicated to get the Epic-owned packs into a Steam install, but that's doable too, at least some of the time.  If you're having trouble with that, install the game through the EA App and then launch it once through Epic, after which point your Epic-owned packs should show up in the EA App as if you'd bought them there.  Then you should be able to download them into your Steam install.  Probably.

@tizercat  Try clearing the EA App's cache and repairing again.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

I have done that. Repeatedly.

@tizercat  When you have time for a full reinstall of Sims 4, please try that, except install the game to a different location than the one you're currently using.  I'd suggest using Revo Uninstaller to remove the game and the EA App just to be thorough.  Full instructions in case you want them:

• Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
• Download Revo Uninstaller (the free version is fine) from here.
• Launch Revo, select Sims 4 from the list, and click Uninstall.
• Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
• Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
• Close Revo, and restart your computer.

Uninstall the EA App with Revo as well.  I don't have instructions for that at the moment, but the process should be straightforward.  Restart again when you're done.

Install the EA App, then create a new folder into which you'll install Sims 4.  The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.

There's also the matter of the current download issues for certain Sims 4 packs.  You may want to wait until this thread is officially solved:

https://answers.ea.com/t5/Technical-Issues-PC/DLC-download-error/m-p/12620575#M253001

ok soooo. im sorry if it was already written here but. i uninstalled my game since i heard of something with steam to make my game english (im polish and always wanted my game to be in english) and i connected my ea account to my steam account. and when i booted up my game all my packs disappeared. they are still in the game files. and i dont have the cas demo installed. i have no idea what happened. on ea app they show that they are installed but in game they arent. it happened to *all* of my packs

@Igor20110426  To be clear, you uninstalled Sims 4 through the EA App, then installed the game through Steam, then downloaded your packs (but not the base game) through the EA App?  If this is not exactly what you did, please let me know.

Please also run the search described in the first post on page one for a couple of your missing packs.  I don't need the info for all packs, just two or three so I can see any patterns.  Pick whichever packs you like, for example Get to Work is EP01 and Seasons is EP05.

ok so. i uninstalled the gamein the ea app. then i downloaded it on both steam and ea app. then i couldnt download the packs and they were shown as downloaded, but they werent in my game. i panicked and i uninstalled the steam version. i tried uninstall and installing again in the ea app and it worked but every single dlc thing is either a question mark or a llama

by the way. it looks like this

@Igor20110426  Please uninstall the game through the EA App and install through Steam.  Then open the EA App and install only your packs, not a second copy of the base game.  If you have two copies of Sims 4 showing in your library, and you can't simply download the packs through the first one, try the other one.  The option would be under Manage > Manage Add-ons.

The screenshot shows missing textures, that's all.

tysm. my packs are now working! just one thing. where can i put all of my previous saves?

nvm figured it out!!